In a blog posting earlier this year, we talked about how the user experience team here at EMC is performing a series of baseline usability tests to get a qualitative baseline of how usable our products are, and to identify areas that need improvement. The first product for which we performed these tests was our ViPR SRM product. We did testing in the following main use case areas:
- Understanding configuration
- Resource consumption
- Storage compliance
- Device Monitoring
Based on the results of those tests, we have already made some changes and included them in the new ViPR SRM 3.5 release.
Some of the fixes we made are what we call “low hanging fruit” (you know, you’re walking through the forest feeling hungry and all of a sudden there is an apple hanging right there in front of you – you just grab it automatically).
Some of the changes were a little more involved, but made to address issues raised during the testing. For example, when observing folks testing the product, in some areas we kept seeing users clicking and clicking, so we asked “what are you trying to click on?” The response was “I am trying to right-click here to see if there is any more functionality.” So we added a right-click (Context) action menu and will be continuing to add actions to those menus as each version of the product comes out.
Example right-click (Context) menu:
Another example was even more involved. During testing in the “Storage Compliance” category, we noticed that our users were having trouble finding out how to define/edit compliance rules versus seeing compliance breach reports. We have moved the compliance definition functions to the Administration interface and kept the breaches reports in the User interface, which we hope will make it easier to find and use these different functions.
Breaches are in the User interface:
While definition is done in the Administration interface:
And we are now working on making more changes for the next version of the product due late this year. And we’re continuing to do baseline tests on other products, including the SA Suite and ViPR Controller.
We need you to talk, so we can listen! If you are interested in participating in this type of testing, we want to hear from you. Please sign up for testing here: SIGN UP TO PARTICIPATE!